Frequently Asked Questions

Inspect your shipment at delivery and note any damage directly on the Bill of Lading before signing. You then have a 9-month window from the delivery date to file a written claim with the carrier. The carrier must acknowledge your claim within 30 days and respond with a settlement offer or denial within 120 days. Your move manager can guide you through the process.

By default, interstate moves are covered under released value protection, which is 60 cents per pound per item. This is minimal coverage. We strongly recommend discussing full-value protection with your carrier before moving day — it provides repair, replacement, or current market value for lost or damaged items. You must elect full-value protection in writing before your move begins.

Your dedicated move manager remains your primary contact even after delivery. If your manager is unavailable, our main support line is always staffed during business hours. We take post-delivery issues seriously — your experience doesn't end when the truck pulls away.

Four to six weeks ahead is ideal, especially May through September. Shorter timelines are often possible — call us and we will check carrier availability on your route.

We recommend booking at least 4–6 weeks before your move date, and 8–12 weeks out if you're moving during peak season (May through August). Booking early gives us time to match you with the best available carrier and lock in your pricing.

We need your origin and destination ZIP codes, your target move date or a date range, and a rough inventory of what you're moving (number of bedrooms is usually enough to start). The more detail you can provide, the more accurate your binding estimate will be.

Yes — life happens, and we understand. Contact your dedicated move manager as soon as possible if your date needs to change. Date changes within two weeks of the original move date may affect carrier availability and pricing, but we'll work to find the best solution.

Defrost your refrigerator at least 24 hours before pick-up. Disassemble large furniture if possible. Secure all drawers and doors with tape or zip ties. Have your Bill of Lading and binding estimate printed and accessible. Prepare a personal bag of essentials (medications, chargers, documents, a change of clothes) that travels with you, not on the truck.

Carriers are prohibited from transporting hazardous materials (propane tanks, paint, solvents, ammunition), perishable food, plants, and valuables such as cash, jewelry, or irreplaceable documents. These items should travel with you. Your move manager will provide a complete restricted items list when you book.

Interstate deliveries are governed by the delivery window on your Bill of Lading. If the carrier misses that window, you may be entitled to compensation under federal regulation. Your move manager will keep you informed of your shipment's progress throughout transit — contact them immediately if there is any delay concern.

A binding estimate is a written, legally enforceable price for the services listed — the carrier cannot charge more than that amount at delivery for those services, regardless of actual weight. A non-binding estimate is a projection that can change if your shipment weighs more than anticipated. We always provide binding estimates so you know your exact cost before moving day.

Your binding estimate covers the services listed in detail. Potential additions that would be itemized separately include: packing services if requested after the estimate, storage if a delivery date change requires it, and access fees for long carries or elevator use not disclosed at estimate time. We review all potential fees with you before finalizing your booking.

We require a modest deposit to confirm your booking — significantly less than what you'll see requested by less reputable companies. The balance is due at delivery, per your binding estimate. We never ask for large upfront payments, and we accept credit cards so you retain chargeback rights.